![]() I wioll be happy to provide the tracking number so you can rectify this issue. ![]() In case someone from Verizon sees this and chooses to do something about it, Please feel free to call me. So looks like I won't be able to pick up my iphone 6plus until Monday night. As stated above, THIS IS NOT AN OPTION until after 3 delivery attempts, then its automatically held until pickup. I saw one response on a forum that stated "if they deliver one time you can ask FedEx to hold at their facility". Very poor customer service if you ask me! So its OKAY? to leave it on the porch UNSECURED, bit I can't pick it up at their secured facility? So I can't SCHEDULE a pickup at their facility, but if they are unable to deliver it, then I HAVE TO pick it up at their facility. You must have a Return label issued to you by an authorized FedEx Ground shipper. However, if there are 3 unsuccessful attempts to deliver, then I can pick it up at their facility. Please note: You can schedule a FedEx Ground return pickup on Monday-Friday for business locations or Tuesday-Saturday for most residential locations and up to 14 days in advance. I am told that I CANNOT pick it up at their secure facility because of "Verizon's restrictions". So I call FedEx as instructed on the door sticker to arrange pickup at the FedEx facility Friday. So the FedEx guy leaves a sticker stating that I could call the FedEx customer service to have it picked up at their secure facility OR sign the sticker and leave it on the door and they would leave it on the unsecured front porch (did I say UNSECURED?!). The phone was to be delivered today to the house and requires a signature. ⚠️ Whenever possible, using an actual FedEx Office Print & Ship Center or FedEx Ship Center rather than a 3rd party "authorized location" is highly recommended.Complaint about Verizon and FedEx. FedEx-approved shipping locations can be found here.
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